General Info
What is Ayurveda?
Ayurveda is a complete healing system that is focused on giving you tools and practices to create health on a daily basis by using your innate healing ability. Learn more about Ayurveda from our ARTICLES.
How can I get in touch with Customer Support?
Please feel free to reach out to us at support@presence.app. We'll get back to you shortly!
What are your Customer Support hours?
Our dedicated Customer Support team is available 7 days a week, from 8 AM to 5 AM (PST). Feel free to reach out to us with any questions or concerns during these times.
What are the implications of Chopra Global's acquisitions?
To learn more about the Chopra Global transition in 2023, please click here.
Account
What do I do if I forgot my login credentials?
We're sorry about that! Please contact us at support@presence.app, and we will assist you with credential retrieval.
Orders and Returns
Is there sales tax on orders?
Yes, only for California residents.
Can I edit/cancel my order?
Because we work hard to quickly fulfill and ship your products, edits and cancellations to orders once placed are not guaranteed. Please email us at support@chopra.com as soon as possible if you become aware of an error.
Are gift cards available?
Yes they are. You can find them in the Gift Cards section under the Shop tab on our website.
How do I redeem my gift card?
During the checkout process, you'll see an option to enter your gift card code. Enter the code, and the corresponding value will be applied to your total. Enjoy your purchase!
What payment methods are accepted?
We accept all major credit cards: Visa, Mastercard, Amex, Discover, and Diners Club.
What if the product I want is out of stock?
We apologize for the inconvenience! Please rest assured that we are working to replenish our inventory. Please join the waitlist to stay informed about restocks and new arrivals.
What if my coupon code doesn’t work?
We’re sorry about that! Please contact customer support at support@presence.app for future assistance.
NOTE: Coupon codes cannot be combined.
What if I entered an incorrect shipping address?
We sincerely apologize for any inconvenience caused. Unfortunately, once an order has been placed, we're unable to make edits since our orders are promptly forwarded to our shipping department. We kindly ask you to double-check your address details prior to finalizing your order.
What's your return policy?
To protect the health and safety of our customers we do not accept product returns. In the event you receive an incorrect order or defective goods, please contact support@presence.app within seven (7) days of receipt. We will review your order and any reported issues and offer a resolution which may include, at our sole discretion, replacement of the product in question or a partial/full credit to use at your convenience. Please note that once a product has left our facility, we’re unable to offer a refund.
In certain rare instances, such as if you received a defective product, we may request that you return a product for examination, in which case we will provide a shipping label. Alternatively, we may ask that you provide photos of the product labels, including lot number and expiration date, and a detailed description of any damage reported.
Please read more about our Terms of Use HERE.